We have compared our YouView+ box (T2100) against the other YouView+ boxes on the market: the previous version of our YouView+ box (T1000) and TalkTalk’s YouView+ box (DN372T). We wanted to find out which of the boxes was fastest so we measured all the things that customers would find important when it comes to having a quick and responsive “PVR” box (PVR means the box can also record programmes). The results show that in all key areas for user experience our new Youview+ box is faster than the T1000 and the DN372T. YouView+ includes pause, rewind and record functionality.
We measured this by timing how long it takes for the Set top box to go from a powered off state to the point where a tuned channel is shown on–screen. We did this test when the set top boxes were in both high and low eco modes.
We measured this by timing how long it takes for a box that has gone into standby mode* – to get to the point where a tuned channel is shown on–screen. We did this test when the box was in both high and low eco modes
*in a 2 hour setting, with a 3 hour wait to ensure STB fully in standby
Testing covered a range of channel changes across DTT tuning (digital channels delivered through the aerial) and channels delivered via a broadband line. We measured the time it took for a tuned channel to be shown on–screen. Average channel change time is shown below.
We selected content to watch from the programme guide for the past week and measured how long it took for the programme to start.
We selected the on-demand players (BBC iPlayer, ITV Player, 4oD and Demand 5) and measured how long it took for the first player page to be displayed on-screen.
Tests used the remote control to select the TV Guide and measured:
We selected a recording already in the ‘MyView list’ of recordings made to the set top box and measured the time taken for the content to start playing on-screen.
3 Set top boxes were used – 1 of each type of YouView+ box:
– BT Humax DTRT1000 (H3)
– BT Humax DTRT2100 (G4)
– TalkTalk Huawei DN372T
All Set top boxes were put on latest version of live software at start of testing cycle. These were:
– DN372T – 73.30.03
– T1000 – H15.11.0
– T2100 – H17.3.0
– Testing was carried out between 18/02/14 to 06/03/14
– Fibre optic lines were used in order to access the additional channels available on the boxes and provide the most comprehensive study of how people use the service.
– The majority of the time measured in the key activities was processing data. Using copper lines to download data to the different STBs would have a proportional impact on performance in the tests that rely on downloading data from the network to the player (application start and playing programmes from the last week). It would not affect the processing of that data.